Frequently Asked Questions
When will my item be shipped?
We aim to sew and dispatch your order within 1-10 business days. Once we have completed sewing your order, you will receive an email with your tracking information (please note these sometimes land in the junk mail box, so be sure to check there too).
NZ overnight shipping - estimated 1-2 business days.
NZ standard shipping - estimated 1-5 business days.
AUS standard shipping - estimated 3-10 business days.
Overseas standard shipping - estimated 3-10 business days.
Delivery time is dependent on the courier, and we unfortunately cannot control shipping times.
Pre-ordered wait times will be listed on the items description.
What sizes do you go up-to?
Our aim is to cater for everyone. We are a size inclusive brand making from size XXS-XXL. If you are not in this range, we are happy to make a custom order for you.
Is pick up available?
If pick up would be preferred over shipment, we have this as a free option at checkout. In most cases, the pick up will be available the following day of purchase, we can email to discuss this. We are located in Tauranga, New Zealand. Please only select this option if this region is applicable for you to pick up from.
Do you make custom pieces, i.e the Charli Set in a different colour?
We can! Either email us at firstname.lastname@example.org or message us on our Instagram (@boo_andco).
Is your packaging good for the environment?
Our packaging is strictly made out of sustainable and recyclable resources. Listed below is all that is used for our shipping process:
- R3Pack's eco-friendly compostable courier bags.
- Bio degradable twine.
- Kraft paper based packaging tape.
- Recyclable care instructions.
- Recyclable thank you cards.
Do you ship overseas?
Yes, we now ship world wide!
Below are our prices for shipping.
NZ standard shipping: $6.50
NZ overnight shipping: $9.00
AUS standard shipping: $15.00
Rest of World standard shipping: $17.00
Where are your sets made?
I hand make all our sets, dresses, tops, skirts and hats in home in Bay of Plenty, New Zealand.