Frequently Asked Questions


When will my item be shipped?

Tube Tops & Mini Skirt orders:

We aim to sew and dispatch your order within 1-7 business days. Once we have completed sewing your order, you will receive an email with your tracking information (please note these sometimes land in the junk mail box, so be sure to check there too).

Hoodie, Track Pants, Shorts and T-shirt orders:

Hoodies, track pants, shorts and t-shirts are dispatched same day. (Except for weekends).


Pre-ordered wait times will be listed on the items description.

How long will my order take to arrive?

New Zealand orders:

NZ overnight shipping - estimated 1-2 business days.

NZ standard shipping - estimated 1-6 business days.

Australian orders:

AUS standard shipping - estimated 3-10 business days.

International orders:

Overseas standard shipping - estimated 3-10 business days.

Delivery time is dependent on the shipping company, and we unfortunately cannot control shipping times.

If tracking is taking a little longer than estimated, we recommend opening an enquiry with your given courier company.


Can I pick up my order?

If pick up would be preferred over shipment, we have this as a free option at checkout.

In most cases, the pick up will be available the following day of purchase, we can email to discuss this. We are located in Tauranga, New Zealand.

Please only select this option if this region is applicable for you to pick up from.

Can I return or exchange my order?

Yes! Read about our return/exchange policy here:

Refund Policy

Can you make me the Charli Set in a different colour?

We can!

Either email us at or message us on our Instagram (@boo_andco).